at444 Privacy Policy

1. Introduction

at444 ("we", "us", "the Platform") is Bangladesh's trusted English-language online betting and casino platform. We understand that your privacy matters deeply. This Privacy Policy sets out in clear, plain English how at444 handles the personal data of its registered players, visitors, and prospective users.

This document covers all personal data collected through the at444 website at at444.io, including any associated pages, mobile-optimised interfaces, and communication channels such as email and live chat support. This policy should be read alongside at444's Terms & Conditions, which together form the complete agreement governing your use of the platform.

at444 is committed to handling personal data responsibly, transparently, and securely. We apply industry-standard security practices and only process data where we have a legitimate and lawful basis for doing so. We do not collect more data than we need, and we do not retain it longer than necessary.

2. Data Controller

For the purposes of this Privacy Policy, at444 acts as the data controller in respect of the personal data of its registered players and platform users. This means that at444 determines the purposes for which personal data is collected and the manner in which it is processed.

All data-related enquiries, access requests, correction requests, and deletion requests should be directed to the at444 support team. Contact details are provided in Section 15 of this policy. at444 will respond to all legitimate data enquiries within 30 calendar days of receipt.

3. Data We Collect

3.1 Account Registration Data

When you register for an at444 account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city, district, and postal code)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

3.2 KYC Verification Data

As part of our Know Your Customer (KYC) process, we may additionally collect:

• Government-issued photo identification (National Identity Card, passport, or driving licence)
• Proof of residential address (utility bill, bank statement, or similar document dated within the past three months)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket wallet, or bank account statement)
• Source of funds documentation where required by our anti-money laundering procedures

3.3 Transaction Data

We record details of all financial transactions conducted through your at444 account, including deposit amounts, withdrawal requests, payment method references, transaction timestamps, and account balances. Payment card numbers and mobile wallet PINs are never stored by at444 — these are handled by the respective payment processors.

3.4 Betting & Gaming Activity Data

We maintain a full record of your betting and gaming activity on the at444 platform, including bets placed, games played, stakes, outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

3.5 Technical & Device Data

When you access at444, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser type and version
• Pages visited, time spent on pages, and navigation paths
• Referring URLs (the page you visited before arriving at at444)
• Session start and end times (recorded in Bangladesh Standard Time, BST, UTC+6)

3.6 Communication Data

We retain records of your communications with the at444 support team, including live chat transcripts, email correspondence, and any documentation you submit in connection with a support query, complaint, or account verification request.

4. How We Collect Data

at444 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal, contact support, or update your account settings
• Automatically — through cookies, server logs, and analytics tools when you browse or interact with the at444 platform
• From third-party payment processors — such as bKash, Nagad, Rocket, Upay, and our banking partners, who share transaction confirmation data with us
• From identity verification providers — who assist at444 in confirming the authenticity of KYC documents submitted by players
• From fraud prevention services — which share risk signals and flagged data patterns to help at444 identify and prevent fraudulent account activity

5. How We Use Your Data

at444 uses the personal data it collects for the following purposes:

• Creating and managing your at444 player account
• Processing deposits, withdrawals, and bonus credits in BDT
• Verifying your identity and age (21+ requirement) as part of the KYC process
• Detecting, investigating, and preventing fraud, money laundering, and other prohibited activities
• Monitoring your gaming activity to identify potential responsible gaming concerns and enforce self-exclusion or deposit limits where applicable
• Resolving disputes and responding to support queries
• Sending service-critical communications such as account verification emails, transaction confirmations, and security alerts
• Improving the at444 platform through analysis of aggregated, anonymised usage patterns
• Complying with applicable legal, regulatory, and financial obligations

6. Legal Basis for Processing

at444 processes your personal data on the following legal grounds:

7. Sharing Your Data

at444 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive only the transaction data necessary to process your deposits and withdrawals.
• Game software providers: Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and other providers may receive your player ID and session data to facilitate gameplay. They do not receive your full personal profile.
• Identity verification providers: Third-party KYC services receive your submitted identity documents solely for the purpose of verifying their authenticity. They are contractually prohibited from using this data for any other purpose.
• Legal and regulatory authorities: at444 will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law or in response to a lawful request.
• Fraud prevention networks: Where fraud is suspected, relevant account data may be shared with anti-fraud services to protect the platform and its players.

All third parties who receive personal data from at444 are bound by data processing agreements that require them to handle such data securely and in accordance with applicable data protection standards.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. at444 uses cookies and similar tracking technologies to operate the platform correctly, remember your preferences, and understand how players use the site.

8.2 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session management cookies, authentication tokens, and security cookies. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Help at444 understand how players navigate the platform by collecting anonymised data about page views, session durations, and traffic sources. This data is used in aggregate form only.
• Preference cookies: Remember your settings such as language preference and display options to provide a more personalised experience on subsequent visits.

8.3 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in or using key features of the at444 platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Security

at444 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your browser and the at444 servers
• Encryption of sensitive data fields at rest within our databases
• One-way hashing of all account passwords — at444 staff cannot retrieve your password in plain text under any circumstances
• Strict access controls limiting personal data access to authorised personnel with a demonstrated business need
• Regular security assessments and vulnerability scanning of the at444 platform infrastructure
• Secure deletion protocols applied when personal data reaches the end of its retention period

While at444 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone. If you suspect your account has been compromised, contact at444 support immediately.

10. Data Retention

at444 retains personal data for the following periods, unless a longer retention period is required by law:

• Account data: Retained for the duration of your account and for a period of five years following account closure, to satisfy anti-money laundering and fraud investigation obligations.
• KYC documents: Retained for five years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: Retained for five years from the date of the transaction.
• Betting and gaming activity: Retained for three years from the date of the activity, unless required for an ongoing dispute or investigation.
• Support communication records: Retained for two years from the date of the most recent communication in the relevant support thread.
• Technical and device data (logs): Retained for 12 months from the date of collection.

After the applicable retention period has expired, personal data is securely deleted from at444 systems or irreversibly anonymised so that it can no longer be attributed to an identifiable individual.

11. Your Rights

As a data subject, you have the following rights in respect of the personal data held about you by at444:

To exercise any of the above rights, please contact the at444 support team using the details provided in Section 15. We will verify your identity before processing any data rights request. at444 will respond to all verified requests within 30 calendar days. If a request is particularly complex, we may extend this period by a further 30 days and will notify you accordingly.

12. Third-Party Services

The at444 platform integrates third-party services to deliver its full range of features. These include game software providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe; payment processors including bKash, Nagad, and Rocket; and identity verification and fraud prevention services.

Each of these third-party providers operates under its own privacy policy. While at444 takes steps to ensure that all providers process personal data securely and in accordance with applicable standards, at444 is not responsible for the privacy practices of third-party providers beyond the data processing agreements in place between at444 and those providers.

at444 does not embed third-party advertising networks, social media tracking pixels, or behavioural advertising tools on the platform.

13. Children & Minors

The at444 platform is strictly for adults aged 21 years and above. at444 does not knowingly collect personal data from individuals under the age of 21. Age verification is performed as part of the mandatory KYC process, and accounts found to belong to individuals under 21 will be immediately closed and any balance held will be returned to the funding source after deducting any bonus amounts.

If you become aware that a minor has accessed the at444 platform or registered an account, please notify the support team immediately. at444 takes the protection of minors very seriously and will take prompt action upon notification.

14. Policy Changes

at444 reserves the right to update or amend this Privacy Policy at any time. The most current version of the policy will always be available on this page, with the effective date updated at the top of the document. Where changes are material — for example, changes to the categories of data collected or to the third parties with whom data is shared — at444 will make reasonable efforts to notify registered players by email prior to the changes taking effect.

Continued use of the at444 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you should cease using the platform and contact support to arrange account closure.

15. Contact Us

For all privacy-related enquiries, data access requests, correction requests, deletion requests, or concerns about how at444 handles your personal data, please contact our support team. Our support service operates 24 hours a day, 7 days a week on Bangladesh Standard Time (BST, UTC+6).

Email (plain text — not a clickable link): [email protected]

Please include "Privacy Request" in the subject line of your email along with your registered username so we can locate your account and verify your identity promptly. at444 aims to acknowledge all privacy-related emails within 48 hours and to provide a full response within 30 calendar days.